Technical Support

Start with the page that matches the problem:

• Account and access
• Experiment questions
• Technical questions
• Data and privacy
• Experimenter Guide
• Subject Guide
• ANDFlow overview

If the problem remains, use the contact page.

Before contacting support

Record the page URL, your account role, the action you attempted, the expected result, the actual result, and any visible error. A short reproducible sequence is more useful than a general description.

Remove passwords, API keys, session cookies, participant data, consent records, and other sensitive information from screenshots and logs.

Capability questions

The following are current product boundaries rather than ordinary browser failures:

• experimenter access requires authorization;
• the invitation interface is a preview and does not send real email;
• PsyExpGen publishing integrations are not yet connected;
• self-service password reset is not reliably available.

This manual does not promise a support response time. Use the contact details on the next page and provide enough context for the issue to be reproduced.